Frequently Asked Questions

Orders:

Before ordering, we advise you look at the Terms and Conditions, as well as the Order Process.

 

How do I book an appointment?

Please go to the very bottom of our website and click "book an appointment."  Our schedule of availability will be provided for you to select. 

I am from out of town but would like to book a phone consultation? How do I do this?

Please go to the very bottom of our website and click "book an appointment." Our schedule of availability will be provided for you to select.  In the information requested of you, please be sure to mention that you would prefer a phone consultation.

How do I place an order?

Please go to the items that you wish to purchase and "add to cart."   In the mean time, select the invitation you are interested in by viewing our gallery.

Do you sell samples of your wedding invitations?

Yes!  You can order a sample by placing an order for a single invitation, and if you would like your sample customized, by also ordering our customized sample upgrade. Each sample can be found on each of the invitation pages.  We encourage you to order a sample so you can experience the quality of our paper and printing for yourself!  Samples range in price, depending on the invitation you are requesting.

Can samples be customized?

Samples will arrive non-personalized.  If you would like to see a personalized sample, there is a $20 fee in addition to the purchase of your sample.  Personalization of your wording, font selection and colours are included in the design process if you should place a full order with us.  You will receive a digital proof of your finalized invitation. Please view our customization options here.

Is there a minimum amount to order?

Our minimum quantity for all wedding invitations and customized wedding stationery is currently 20.  Other items are priced in lower denominations (ie. bridal party cards) Please inquire if you have any questions. 

Are envelopes included?

Yes, matching envelopes are included with invitations, response cards (unless ordering postcard style), save the dates, and thank you/bridal party cards.

I didn't order enough invitations, can I order more later?

More invitations can be ordered at a later date, but it is substantially more expensive than ordering extras up front.  This is because each print run incurs certain setup costs and preparation time, despite the quantity ordered.  We highly recommend ordering at least 10% additional up front as it is much more cost effective.  Be sure to account for wrong addresses, last minute guests, keepsakes for you and family, as well as a set for your photographer to document when deciding on your final quantity.

Shipping

How long will my order take to process and be delivered?

You will receive a digital proof of your invitation typically within 3-5 business days.  

Once approved, production varies from 3-6 weeks, depending on the quantity/complexity of the order.  If you require your order faster, there are rush fee options for both quicker production and quicker shipping.  Shipping typically takes 4-10 business days, depending on your location and the shipping option you choose.  This does NOT account for customs delays.  Customs fees and delays are out of our control and we cannot assume responsibility for any customs fees that your package may incur.

Can I have my order rushed?

There are a few options for those that would like to have their order ahead of the quoted times.  Additional fees may be added if expedited times are required.  Quicker shipping options are also available.  Please contact us for availability and confirmation that a rush option is possible as there are peak times that we may not be able to accommodate.  Due to the nature of some of our handmade collections, some rush options may not be available.  Please plan accordingly.  For more information on rush ordering and pricing, please go here. 

Can I cancel my order?

For wedding invitations and other customized stationery, there is a cancellation charge of 25% of your total order or $75, whichever is greater, if your order is cancelled during the proofing process. A cancellation charge of 50% of your total order or $150, whichever is greater, will apply if your order is cancelled after proof approval. Once the printing process has begun, your order is non-refundable.

Do you ship internationally?

Yes!  Although our studio based in Canada, we currently deliver all over the world and ship internationally.  For shipping costs to your desired destination, please contact us for further information. 

How much postage is required to mail your wedding invitations?

Our wedding invitation suites range from 1 to 2 ounces depending on how many pieces you order.  These weights are estimates and not guaranteed; we highly recommend taking an assembled invitation to the post office to be officially weighed before purchasing and applying postage.

Payment

What types of payment do you accept?

Online payment can be made with Paypal. (which accepts VISA, Mastercard, American Express and account transfer). We accept cash, electronic money transfer, cheque, VISA, Mastercard and AMEX at our Kerr Village studio location.

Why is your website in U.S. currency if you are based in Canada? 

We align our pricing with our Etsy shop, which was created (and defaults to) using U.S. pricing.   Our client base is international, therefore we have tried to accommodate as many as possible.  We are not able to monitor the exchange rates of selected payment methods.  Please review prior to purchase, to avoid confusion.